Frequently Asked Questions

The chart below details the maximum number of people recommended in the moon bounce at one time based on the participants’ ages.

A $25 standard delivery fee will be accessed for deliveries of other equipment rentals without a bounce; and total rental must be $100 or more. We can deliver bounce houses to areas outside of the 15-mile radius for an additional fee of $2 per additional round-trip mile. For consistent accuracy, we utilize Mapquest.com to determine mileage.

For the safety of everyone, we highly stress that THE UNIT SHOULD NOT BE USED IN RAIN OR HIGH WINDS. The bounce blower is powered by electricity. If rain is encountered, ask everyone to quickly and calmly exit the bounce. Once it is empty, unplug the blower and cover it. Allow the unit to deflate. Once the inclement weather has passed, plug the blower back in, allow the unit to inflate, and have an adult dry the interior with a towel. This is very important, as the vinyl is very slippery when wet. Once dry, the bounce can be utilized again.

Please be present at the time of delivery. Make sure a clear path is available for the delivery of your moonbounce. Please let us know ahead of time if stairs, curbs, or other obstructions must be navigated. Assistance may be necessary to navigate such obstructions.

Time of delivery may be as early as 8am, depending on the driver’s schedule. We will work with our customers to determine the best time to set up. The time of pick-up may be as late as 9pm, depending on the driver’s pick-up schedule. Again, we will work with our customers to determine the best pick-up time.

A standard 110 volt outlet within 50 feet of the site is required for operation. The designated outlet should be for the sole use of the inflatable unit’s blower. To ensure safe and reliable operation, no other items should be plugged into the outlet with the inflatable unit’s blower. If an electrical outlet is not available, we can provide a generator for an additional fee.

The bounce site should be relatively level, with no more than a 6 inch slope. It is imperative that the site is cleared of all sharp sticks, broken glass, animal waste, large rocks and other debris. Make sure there are no underground irrigation pipes and/or buried telephone cables or electric lines close to the bounce site.

We must use 12” stakes to secure the moonbounce. Please provide an appropriately sized site for the moonbounce.

• The 13’x13′ bouncers requires at least a 16’x16′ space with at least 16′ of clearance from tree branches and other obstructions.
• The 15’x15′ bouncers requires at least a 25’x25′ space with at least 17′ of clearance from tree branches and other obstructions.
• The 4-in-1 combination bouncers require at least a 25’x25′ space with at least 17′ of clearance from tree branches and other obstructions.
• The castle slide combination bouncers require at least a 20’x40′ space with at least 17′ of clearance from tree branches and other obstructions.
• The slides require at least a 15’x40′ of space with at least 17′ of clearance from tree branches and other obstructions.

Yes, we can set-up your moon bounce indoors! A gymnasium, coliseum, or firehouse is a great place to set-up a moon bounce, especially during the winter months.

Yes, we can deliver and set up your moon bounce at a public park! Most jurisdictions require at least one week notice, proof of liability insurance, and a small fee. We can provide proof of liability insurance. Most parks do not provide electricity to run the blower for the moonbounce.  We can provide a generator for an additional fee.  Ensure that the park allows moon bounces as well as generators.  Generators should be used exclusively for the moonbounce only.

Yes, Let’s Bounce DMV requires a deposit of $25 for the standard bounces and $50 for the Combos/Waterslides, as well as a signed rental agreement to hold your reservation. Let’s Bounce DMV gladly accepts credit card payments, cash, or money orders upon delivery of your order. We also gladly accept full payments in advance.   If you desire to pick up equipment other than a bounce, a credit card payment is required in advance. If your signed rental agreement is not received by Let’s Bounce DMV within 2 days of your scheduled event, your reservation may possibly be canceled.

Under no circumstances will Let’s Bounce DMV set up inflatable equipment in rain, snow, high wind (in excess of 15mph) or muddy conditions. It is strongly recommended that you reserve an alternate indoor location for your event, such as a church, school, gym, or firehouse. In the event of unforeseen inclement weather, you will be given the option to cancel the morning of your event and receive a full refund of your deposit. However, if you choose to have us come out and we are unable to set up due to weather conditions (high winds, rain, snow, mud) your deposit WILL NOT be refunded. Once the inflatable equipment is set up, the full amount of the rental is non-refundable, even if the event is cut short due to bad weather.

In most cases, yes. A Let’s Bounce DMV representative will review the rental agreement with you during your reservation confirmation call. You must sign the rental agreement prior to the delivery and set up of your equipment.

If you have provided a deposit and it becomes necessary to cancel your reservation, we will refund your full deposit, provided we receive your cancellation at least 24 hours prior to your rental date. Let’s Bounce DMV reserves the right to refuse to complete any event that has the potential to cause damage to its equipment or, in its opinion, may pose undue risk to riders or others in the immediate area. Safety is of utmost concern.

Let’s Bounce DMV accepts cash, money orders or credit card payments. We will accept business checks also. The balance of payment for your rental is due prior to the set up of the equipment. You may pay with a money order or cash when your moon bounce is delivered.

You may request a reservation for a moon bounce directly in our shop. A Let’s Bounce DMV representative will contact you to confirm your reservation as soon as possible within 24 hrs. It is recommended that you allow at least a week’s notice prior to your event to submit your reservation request.

We walk you through safety rules prior to and after set up of your equipment as well, we provide you with a copy of safety guidelines as part of your rental contract. Also, the safety rules are written on the front of each unit. We stress the importance of following the safety guidelines.

Yes, Let’s Bounce DMV is fully insured with a liability insurance policy. A copy of our insurance binder may be made available as necessary.